Privacy Policy

Last updated: 14th Sep 2023

Welcome to the Figrfast Systems Pvt. Ltd. website ("Service"). The Service is owned and operated by Figrfast Systems Pvt. Ltd. ("us", "we", or "our").

Your privacy is critically important to us. Therefore, we have developed this policy for you to understand how we collect, use, communicate, disclose, and make use of personal information. The following outlines our privacy policy.

1. Information We Collect

This Privacy Policy covers our treatment of both "Personal Information" and "Device Information" that we collect when you are on our website.

• Personal Information includes data like your name, address, and email address that you voluntarily provide when you register or when you contact us directly or via social media.
• Device Information is data that we automatically collect about the device you use to access our site. This includes information like what type of device you are using, your device's unique identifiers, your device settings, your operating system, and geo-location data.

2. Log Data

When you visit our Service, our servers automatically record information sent from your browser ("Log Data"). This Log Data may include information such as your device’s Internet Protocol (IP) address, browser type and version, the pages of our Service you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Additionally, if an error occurs, we collect data about your device and the error to understand what went wrong to improve our service.

3. Device Data

We collect information from and about the device you use to access our Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.

4. Personal Information

We may ask for personal information, such as your name, email address, physical address, payment information, and social media account details when you register for an account or purchase our products or services. This information is used to fulfill your request, provide relevant information and updates, and for customer service.

5. User-Generated Content

Any personal information or content you voluntarily disclose online for the purpose of publication will become publicly available after posting and subsequent review or vetting process. Once published, it may be accessible to third parties not covered under this privacy policy.

6. Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal data when we have a legitimate reason for doing so. In which instance, we only collect personal data that is reasonably necessary to provide our Services to you.

7. Collection and Use of Information

We may collect personal information from you when you do any of the following on our Service:

• Register for an account
• Sign up to receive updates from us via email or social media channels
• Use a mobile device or web browser to access our content
• Contact us via email, social media, or on any similar technologies
• When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• To provide you with our platform’s core features and services
• To contact and communicate with you for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
• To enable you to access and use our website, associated applications, and associated social media platforms
• For internal record keeping and administrative purposes to comply with our legal obligations and resolve any disputes that we may have
• For security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use
• For technical assessment, including to operate and improve our app, associated applications, and associated social media platforms

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, Our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.

8. Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.

9. How Long We Keep Your Personal Information

We retain your personal information only for as long as is necessary for the purposes set out in this policy, or to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes.

10. Children’s Privacy

Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

11. Disclosure of Personal Information to Third Parties

We may use and share your personal information with third parties to perform services you request or for our legitimate business interests. This includes providing information to our vendors, our advertising partners, affiliated companies, or other businesses or persons for the purpose of processing such information on our behalf.

12. Third Parties We Currently Use

We may use a variety of third-party services to help provide our Services, such as hosting our various blogs and wikis, and to help us understand and improve the use of our Services. These third-party service providers may collect information sent by your browser or mobile device, such as cookies, your IP address, or device ID. Third parties we currently use include:

• Amplitude
• Microsoft Clarity
• Mixpanel

13. International Transfers of Personal Information

The personal information we collect is stored and processed in India, or where we or our partners, affiliates, and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.

14. Controlling Your Data and Asserting Your Rights

• Freedom of Choice: In choosing to provide us with your personal details, you acknowledge that we will gather, retain, utilize, and share your data in compliance with this privacy policy. It's not mandatory to offer us your personal information. However, refusing to do so may limit your interaction with our website, including the products and services we offer.
• Data from Third Parties: If we obtain your information from a third party, we ensure its safety as outlined in this privacy policy. If you are a third party providing information about someone else, you declare and guarantee that you have obtained the appropriate consent to share this information with us.
• Consent for Marketing: If you have previously given your consent to use your personal data for our marketing initiatives, you have the right to withdraw this consent anytime by contacting us. If required by law, we will seek your consent before using your personal information for any marketing endeavors.
• Right to Access: You have the right to request access to your personal data that we hold. Please contact us for such requests. However, under certain circumstances, we may decline your request if we believe it would infringe on the privacy of others or result in a confidentiality breach.
• Right to Rectify: If you believe that any data we have about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please inform us. We rely on users to notify us when their personal data changes. We will address your request in a reasonable time frame and make every effort to promptly rectify inaccuracies so that your personal data is current, accurate, complete, and not misleading.
• Non-discrimination Commitment: We are committed to not discriminating against you for exercising any of your rights over your personal data. If you request to access, correct, amend, or delete your personal data, we assure you that it will not result in denial of our services, or a change in the quality or cost of our services.
• Data Breach Notification: We adhere to all applicable laws concerning data breaches. In case of a data breach, we will inform you if we believe your personal data may have been compromised, and provide guidance on recommended actions.
• Filing Complaints: If you feel that we have violated a relevant data protection law and wish to lodge a complaint, please contact us with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, explaining the results of our investigation and the steps we will take to address your complaint.
• Unsubscribe: To be removed from our email database or to opt-out of any communications (including marketing communications), please contact us or use the unsubscribe features provided in the communication.

15. Use of Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You are advised to review this Cookie Policy periodically for any changes.

16. Business Transfers

If Figrfast Systems Pvt. Ltd., or substantially all of its assets were acquired, or in the unlikely event that Figrfast Systems Pvt. Ltd. goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Figrfast Systems Pvt. Ltd. may continue to use your personal information as set forth in this policy.

17. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

18. GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

• Name: Mr. Moksh Garg
• E-mail address: moksh@figr.design

This policy is effective as of 14th Sep 2023.

For any questions or concerns regarding this document, you may contact us via email at hi@figr.design or via post at Greenwood Regency, Bengaluru, India - 562125.